About Me

Highly-focused in IT/Telecom services with 6 years of experience, including 3 years as a Presales Solutions Consultant within Orange Business Services. Business-oriented with proven ability in understanding customer's requirements to propose and design the right solution and also recognized skills in complex problem resolution to maintain customer's satisfaction and secure the revenue. Excellent cross-culture player, I am also a strong relationship builder in an international multi-teams environment.

Experience

Presales Solutions Architect / Business Development Manager

Orange Business Services
Since april 2015
  • Oversee the inter-dependencies between all the Network & Voice products and services to ensure that all customers' requirements are incorporated within the overall solution.
  • Lead, engage and coordinate the technical subject matter experts to support and advise the sales team during the project life cycle.
  • Drive financial & technical solution including design, required resources, transition and transformation planning.
  • Develop Contact Center business by analyzing financials, revenue growth expectations, account profitability, market trends, competition and by investigating into new opportunities

Business Developer

Orange Business Services
Since july 2013
  • Sold, delivered and suported Contact Center Solutions in North-America for both new and existing Orange's MNCs customers
  • Launched internal trainings, internal social media and marketing initiatives to develop Contact Center Solutions Portofolio in North-America.
  • Contributed to a +30% YoY revenue growth for the Contact Center Solutions business in North-America in 2014
  • Played an important role in maintaining revenue, keeping customers satisfaction and enhancing internal process

Business Analyst

SOPRA Group
September 2010 to june 2013
  • Contributed towards a variety of $5M to $10M IT services projects by holding many positions of increasing responsibility.
  • Translated customers requirements, business needs and project objectives into functional documentations.
  • Managed a small team (development / testing) and responsible of operational monitoring, tasks assignment, reporting and validation of all deliveries.
  • Improved process methodology to reduce costs and be in compliance with regulatory levels
  • Simplified communication between the different stakeholders, supervised trainees and new teammates.

Education

MSc. in Engineering Physics

Paris Diderot University / ESPCI
September 2007 to september 2009

BSc. in Engineering Science

Paris Diderot University
September 2004 to june 2007

Skills

  • Network, Voice and Contact Center solutions
  • Technical Design & Financial architecture
  • Business needs analysis / Customer support
  • Currently preparing Cisco CCDA /CCNA certifications
  • Used to programming: VBA, MATLAB, JAVA, SQL, C/C++
  • English: Fluent
  • French: Native speaker
  • Arabic: Native speaker
  • German / Spanish: Beginner

Interests

  • "All journeys have secret destinations of which the traveler is unaware"
  • Brazilian Jiu-Jitsu (Blue Belt): currently practicing intensively
  • Soccer : coach and former high level indoor player
  • Fixed gear : another way of biking
  • Bands / special events photography